Blog – Turning a Client Away

Why would I client away? Shouldn’t I be thinking about my business and cash flow? I was.

In coaching, our focus with clients is to look forward, into their future. We do not necessarily address issues as a counsellor would, in counselling you tend to deal with the client’s past and “fix” any issues that arise.

Last week, I had an Introductory Session with a new client. As the session developed, I began to realise a pattern in their language and what they thought was stopping them achieving their goals. I find, a common trait among those who may require the attention of therapy/counselling are adamant on always having intensely detailed plans to get to the next step, yet when they do, the energy dissipates as time goes on. The plan is a crutch, in the hope they can stay focused on the end goal, and provides little freedom or enjoyment along the way. In the end, the result is not going to be fulfilling.

This client believed that more and more planning was needed for them to get to their goal, however as we dug deeper and deeper throughout the call, we soon realised that there was an issue from the past, unresolved that was causing poor communication with their partner and peers. The longer the issue went unresolved, the less they felt in control, and were grasping at plans to try gain back that sense of control.

Going further with a client like this could have been possible, however, if any result did come from coaching, it would be temporary and not majorly beneficial to the client long-term. The underlying issue was blocking their path to their success, which may have been difficulty to see from the outlet as they explained their lack of motivated, and were adamant they needed more and more goals.

Once this internal roadblock became apparent, I knew as a coach that this client was not in my space right now, but certainly could be in the future when all issues are resolved, and they can give their whole being to the task at hand.

To finish the Introductory Session with them, I listened intently to their points and stories throughout, ensuring I was making the best decision for them, and provided contacts to counselling/therapy services should they wish to go. We built a strong connection over the call and it was gratifying to see that they felt comfortable enough to share their experience with me, a stranger.

I do believe this client was given the best possible service in the moment, guided on a path that serves them best, and who knows, they may come back when the time is right!

Knowing Another Is Knowing Thyself.

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